Privacy Notice

1. Who we are

This Privacy Notice explains how Eunice Adebiyi, trading as Eunice Adebiyi Consulting, collects, uses, stores and protects personal information.

The Business of Expertise and From Expertise to Market are programmes operated by Eunice Adebiyi Consulting.

For data-protection purposes, Eunice Adebiyi is the data controller.

Websites: euniceadebiyi.com and organisations.euniceadebiyi.com
Email: eunice@euniceadebiyi.com
Business correspondence address: First Floor, 594 High Road, Tottenham, London, N17 9TA

This notice applies when you:

• Visit one of our websites.
• Download a free resource or join an email list.
• Make an enquiry or communicate with us.
• Receive a relevant business-development communication from us.
• Purchase or participate in a programme, intensive, workshop or service.
• Work with Eunice Adebiyi Consulting privately or through an organisation.
• Refer someone to us, or are referred to us by an organisation or professional adviser.
• Communicate through email, Telegram, video calls or another agreed platform.

2. Information we collect

Depending on how you interact with us, we may collect:

Contact and organisational information

• Your name.
• Email address.
• Telephone number, where provided.
• Country or location.
• Employer, organisation or business name.
• Professional role and business contact details.

Professional information

• CV or LinkedIn profile.
• Career history and professional experience.
• Business ideas, goals, challenges and plans.
• Examples of your work and results.
• Information submitted through enquiry forms, intake forms, workbooks or programme exercises.

Enquiry, referral and relationship information

• The nature of an enquiry or proposed engagement.
• Notes from introductory or discovery conversations.
• Referral source and relevant correspondence.
• Information an organisation or professional adviser provides when introducing or commissioning support, where they are permitted to do so.
• Records of business-development communications, responses and objections.

Purchase and transaction information

• The programme or service purchased.
• Amount paid, payment status and transaction date.
• Billing address.
• Invoice, payment-plan, refund, cancellation or transfer information.

Payments may be processed through Stripe, Flodesk or another stated payment provider. We do not normally receive or retain complete card details. Payment providers process those details under their own privacy notices.

Programme and service-participation information

• Attendance and participation.
• Workbook or exercise submissions.
• Questions, comments and feedback.
• Support requests and messages.
• Session contributions.
• Names, images, voices and video captured in recorded sessions.

Website and technical information

Where relevant technologies are enabled, we may collect:

• IP address.
• Browser and device information.
• Pages visited and referring website.
• Approximate location.
• Cookie identifiers.
• Website interactions and analytics information.

Non-essential analytics technologies will only be used where the required consent has been obtained.

Marketing information

• Whether you have agreed to receive marketing.
• Email preferences.
• Emails opened or links selected, where tracking is enabled.
• Unsubscribe and objection records.

We do not intentionally request health, ethnicity, religion or other special-category information through our standard forms. If you voluntarily disclose sensitive information during a private or group conversation, please consider whether it is necessary and whether you are comfortable sharing it with anyone else present.

3. How we collect information

We collect information:

• Directly from you through website forms, enquiries, checkout, intake forms, programme participation and correspondence.
• When you communicate with us by email, telephone, Telegram, video call or another agreed channel.
• From organisations, professional advisers or referral partners who introduce you or commission support involving you, where they are authorised to share the information.
• From publicly available professional sources, such as an organisation’s website, Companies House or LinkedIn, when identifying relevant organisational contacts or conducting proportionate business development.
• Through providers used to process purchases, deliver communications or provide services.
• Automatically through cookies and analytics technologies, where enabled and permitted.

If we obtain your information from a public or third-party source, we will provide the information required by data-protection law within the applicable period, unless an exception applies.

4. How and why we use your information

To respond to enquiries and discuss services

We use contact, organisational and enquiry information to answer questions, understand needs, arrange conversations, prepare proposals and take requested steps before entering into a contract.

Lawful basis: taking steps before entering into a contract and our legitimate interests in operating and developing the business.

To conduct relevant business development

We may use publicly available business-contact information to approach organisations or professionals where our services appear relevant to their work, clients or employees. We aim to keep communications proportionate, targeted and professionally relevant.

Lawful basis: our legitimate interests in developing the business and establishing relevant professional relationships, subject to the applicable electronic-marketing rules and a balancing assessment.

You may object at any time. We will retain limited information on a suppression list where necessary to respect that request.

To manage referrals and organisational relationships

We use contact, referral and professional information to assess whether support is appropriate, coordinate introductions, communicate with commissioning organisations where permitted, and deliver agreed services.

We will not ordinarily disclose the substance of a participant’s private sessions to a commissioning or referring organisation unless the participant has agreed, the reporting arrangement is made clear in advance, or disclosure is required by law.

Lawful basis: performance of a contract, steps before a contract, and legitimate interests in managing professional relationships and delivering appropriately coordinated support.

To process purchases and payments

We use purchase, billing and transaction information to process orders, administer payment plans, issue confirmations, manage refunds and keep financial records.

Lawful basis: performance of a contract and compliance with legal obligations.

To deliver programmes and services

We use contact, professional and participation information to provide onboarding, sessions, tools, feedback, support, recordings and other agreed elements of a programme or service.

Lawful basis: performance of a contract.

To administer recordings

Some live sessions may be recorded so registered participants can revisit material during a stated access period. Recordings may include participant names, faces, voices, questions and contributions.

Lawful basis: performance of the programme contract and our legitimate interests in providing the agreed learning and review experience.

Identifiable footage, comments, case studies or testimonials will not be used for public marketing without separate permission.

To send requested resources

We use your contact details to deliver guides, tools or other resources you request. Requesting a resource does not automatically require you to consent to unrelated marketing.

Lawful basis: taking steps at your request and our legitimate interests in delivering the requested resource.

To send marketing and service updates

Where you have consented, or where another lawful route is available, we may send information about programmes, consulting and advisory work, free resources, events, workshops, one-to-one services and relevant business updates.

You can unsubscribe at any time using the link in an email or by contacting eunice@euniceadebiyi.com.

Lawful basis: consent or, where legally available, legitimate interests used alongside the applicable electronic-marketing rules.

To improve and protect the business

We may use feedback, analytics and operational information to improve websites and services, prevent fraud, protect intellectual property, manage complaints, establish or defend legal claims and meet tax, accounting, insurance and regulatory obligations.

Lawful basis: consent for non-essential analytics; legitimate interests for proportionate business-improvement and protection activities; and legal obligation where applicable.

5. Marketing choices and objections

Where consent is required, it must be given through a clear positive action. Marketing checkboxes should not be pre-selected.

You may withdraw consent or object to direct marketing at any time. After an unsubscribe or objection, we may retain limited information on a suppression list so we can respect the request.

Withdrawing from marketing will not affect service emails, purchase confirmations, programme updates, payment reminders or other communications necessary to deliver something you purchased or requested.

6. Cookies and analytics

Our websites may use essential cookies required for security, functionality and forms.

Where enabled, analytics tools may use non-essential cookies to help us understand website use. Non-essential cookies will not be placed until the appropriate consent has been obtained.

You can manage cookies through the website’s cookie controls and your browser settings. Disabling some cookies may affect website functionality.

7. Who we share information with

We may share information where necessary with providers and advisers including:

• Lovable or another provider used for website creation, hosting and functionality.
• Flodesk or another provider used for forms, email delivery, checkout and customer communications.
• Stripe or another payment processor.
• Telegram or another participant-community platform.
• Zoom, Google Meet or another video-call provider.
• Google Workspace and Google Drive for email, documents, forms and administration.
• Analytics providers, where enabled with the required consent.
• Accountants, solicitors, insurers and other professional advisers.
• Regulators, courts, law-enforcement bodies or public authorities where disclosure is legally required.

Providers are authorised to process information only as needed to supply their services or meet their own legal obligations. We do not sell personal information.

8. International transfers

Some providers may process information outside the United Kingdom. Where information is transferred to a country without an applicable UK adequacy decision, we will rely on an appropriate lawful safeguard where required, such as approved contractual protections, the UK International Data Transfer Agreement, the UK Addendum or another recognised mechanism.

9. How long we keep information

We retain information only for as long as reasonably necessary. Intended retention periods include:

• Unsuccessful enquiries and prospective organisational contacts: up to 12 months after the last meaningful contact, subject to earlier objection and periodic review.
• Active professional relationships: for the duration of the relationship and a reasonable period afterwards.
• Active marketing subscribers: until unsubscribe or after 24 months of inactivity, subject to periodic review.
• Suppression records: for as long as needed to respect unsubscribe and objection requests.
• Participant intake forms and programme work: up to 24 months after programme completion.
• Session recordings: for the period communicated for the relevant service, ordinarily no longer than 60 days after the final applicable session unless otherwise agreed.
• One-to-one and organisational client records: up to six years after the engagement where reasonably required for contractual, insurance or legal purposes.
• Payment, invoice and tax records: for the period required by HMRC and applicable law.
• Marketing-permission records: for as long as needed to demonstrate the permission or withdrawal status.

Information may be retained longer where required by law, an ongoing dispute, insurance requirement or legal claim. When no longer required, it will be deleted securely or anonymised.

10. Recordings, confidentiality and group privacy

Participants must not record sessions without permission, share programme recordings, distribute screenshots containing other participants, disclose another participant’s confidential information or copy private-group conversations outside the group without permission.

Although we set confidentiality expectations, we cannot guarantee the conduct of every participant. Avoid sharing information in a group environment that you would not want other participants to know.

11. Information security

We use reasonable organisational and technical measures designed to protect information. These may include password protection, restricted access, reputable providers, access controls, secure deletion practices and limiting collection to what is reasonably necessary.

No online system is completely secure, and absolute security cannot be guaranteed.

12. Your rights

Depending on applicable law, you may have the right to:

• Ask for access to your personal information.
• Ask for inaccurate information to be corrected.
• Ask for information to be deleted.
• Ask for processing to be restricted.
• Object to particular processing, including direct marketing.
• Receive certain information in a portable format.
• Withdraw consent at any time where processing relies on consent.
• Complain to the Information Commissioner’s Office.

Some rights are subject to legal exceptions. We may need to verify your identity before responding.

To exercise a right, email eunice@euniceadebiyi.com.

13. Complaints

Please contact us first so we have an opportunity to address your concern.

You may also complain to:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
United Kingdom

Website: ico.org.uk
Telephone: 0303 123 1113

14. Children

Our websites and paid services are intended for people aged 18 and over. We do not knowingly sell services to children or intentionally collect children’s information.

15. Third-party websites

Our websites may link to third-party websites and services. We are not responsible for their privacy practices. Read the relevant third party’s privacy information before providing personal information.

16. Changes to this notice

We may update this Privacy Notice when our services, systems or legal obligations change. The latest version will be published on our websites with an updated date.

17. Contact

Eunice Adebiyi
Trading as Eunice Adebiyi Consulting
Email: eunice@euniceadebiyi.com
Address: First Floor, 594 High Road, Tottenham, London, N17 9TA